Frequently asked questions
We send it as a Steam Trade Offer to the Steam account linked to your Trade Link.
Most orders are processed quickly. Timing can vary with Steam availability, account restrictions and the status of the trade.
Yes. Steam shows you exactly what is inside the Trade Offer before you accept it.
No. You choose the exact item you want before you complete the order.
No. Nothing is added unexpectedly. You see the full amount before you confirm the purchase.
The currency and final amount are shown on the site and confirmed at checkout before you pay. EUR and GBP are always available.
Prices can change as the catalog updates, but the price for your order is fixed and shown before you confirm payment.
Contact support right away. If the order has not been processed yet, we may be able to update it for you.
Check your Steam notifications, your Trade Link, your privacy settings and any active trade restrictions, then contact support if it is still missing.
Don't accept it. Contact our support team with your order details and we will look into it.
It depends on the order status and the terms in our Refund Policy, so contact support as soon as you can.
Write to us and we’ll reply by email.